Terms of Service

Last Updated: 2025-12-19

Welcome to Vendox! These Terms of Service ("Terms") govern your access to and use of the Vendox platform, including our website and any related services, applications, or tools (collectively, the "Service"). The Service is operated by Vendox, located at 8 Road 2 Association Estate, Mowe, Ogun, Nigeria ("Vendox," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and all other policies referenced herein. If you do not agree to these Terms, you may not access or use the Service.

Please read these Terms carefully before using the Service.

1. Acceptance of Terms

1.1. Binding Agreement: These Terms constitute a legally binding agreement between you and Vendox. By creating an account, making a purchase, listing an item for sale, or otherwise using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2. Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements. If you are accessing or using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1.3. Changes to Terms: Vendox reserves the right to modify or update these Terms at any time, in our sole discretion. We will notify you of any material changes by posting the updated Terms on our website and/or by sending an email to the address associated with your account. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

2. Vendox as a Marketplace Platform

2.1. Platform Provider: Vendox provides an online marketplace platform that connects buyers and independent third-party sellers (referred to as "Vendors") to facilitate the sale and purchase of various products. Vendox is not the seller of any products listed on the platform, nor is it a party to the actual transactions between buyers and Vendors. [2]

2.2. Vendor Responsibility: Vendors are solely responsible for their listings, the quality, safety, and legality of the products they sell, the accuracy of their descriptions, and their fulfillment of orders, including shipping, delivery, and customer service related to their products. Vendox does not endorse, guarantee, or assume responsibility for any products sold by Vendors or any statements made by them.

2.3. Buyer-Vendor Relationship: Any contract for the sale of products is directly between the buyer and the Vendor. Vendox's role is limited to facilitating the availability of the platform.

3. Account Registration and Security

3.1. Account Creation: To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2. Account Security: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify Vendox immediately of any unauthorized use of your account or any other breach of security. Vendox will not be liable for any loss or damage arising from your failure to comply with this section.

3.3. Prohibited Account Activities: You may not create an account for anyone other than yourself, use another user's account without permission, or create multiple accounts for the purpose of circumventing these Terms or any Vendox policies.

4. Buyer Terms

4.1. Purchasing Products: When you purchase a product on Vendox, you are entering into a direct agreement with the Vendor. You agree to pay the listed price for the product, plus any applicable shipping fees, taxes, and other charges.

4.2. Payment: All payments are processed through third-party payment gateways. Vendox does not store your full payment card details. You agree to abide by the terms and conditions of the chosen payment gateway.

4.3. Order Fulfillment: Vendors are responsible for fulfilling orders in a timely manner. Any issues regarding product quality, delivery, returns, or refunds should first be directed to the Vendor.

4.4. Reviews and Ratings: You may have the opportunity to leave reviews and ratings for products and Vendors. You agree that your reviews will be honest, accurate, and not misleading. Vendox reserves the right to remove any reviews that violate these Terms or are deemed inappropriate.

5. Seller (Vendor) Terms

5.1. Vendor Agreement: If you wish to sell products on Vendox, you must apply to become a Vendor and agree to a separate Vendor Agreement, which will outline specific terms and conditions for selling, including but not limited to, product listing guidelines, payment terms, shipping requirements, return policies, and service level agreements. The Vendor Agreement is incorporated by reference into these Terms.

5.2. Product Listings: You are solely responsible for all content you upload, post, publish, or display on the Service, including product descriptions, images, and prices. You represent and warrant that your listings are accurate, complete, and not misleading, and that you have all necessary rights to sell the products you list.

5.3. Compliance with Laws: As a Vendor, you are responsible for ensuring that your products and your sales activities comply with all applicable local, national, and international laws, including but not limited to consumer protection laws, product safety regulations, intellectual property laws, and tax laws in Nigeria and any other relevant jurisdiction [3].

5.4. Intellectual Property: You warrant that your products and their listings do not infringe upon the intellectual property rights (e.g., copyrights, trademarks, patents) of any third party. Vendox reserves the right to remove any infringing content and terminate the accounts of repeat infringers.

5.5. Taxes: You are solely responsible for calculating, collecting, reporting, and remitting all applicable taxes (e.g., VAT, sales tax) arising from your sales on the Vendox platform. Vendox will not be responsible for any taxes related to your sales.

5.6. Dispute Resolution: You agree to cooperate with Vendox in resolving any disputes with buyers.

6. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Violating any applicable local, national, or international law or regulation.
• Infringing upon the rights of others, including intellectual property rights.
• Posting or transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
• Engaging in fraudulent activities, including misrepresentation, identity theft, or payment fraud.
• Distributing spam, chain letters, or pyramid schemes.
• Introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material.
• Attempting to gain unauthorized access to the Service, other user accounts, or computer systems or networks connected to the Service.
• Interfering with or disrupting the integrity or performance of the Service or the data contained therein.
• Collecting or harvesting any personally identifiable information from the Service without explicit consent.
• Using the Service for any commercial purpose other than those expressly permitted by these Terms.

7. Fees and Payments

7.1. Platform Fees: Vendox may charge fees for certain services, such as listing fees, transaction fees, or subscription fees for Vendors. Any such fees will be clearly disclosed in the Vendor Agreement or on the Service.

7.2. Payment Processing: All payments made through the Service are processed by third-party payment processors. You agree to their terms and conditions. Vendox is not responsible for any errors or delays caused by the payment processors.

7.3. Refunds: Refund policies are primarily determined by individual Vendors. Vendox may facilitate the refund process but is not obligated to issue refunds for products sold by Vendors.

8. Intellectual Property Rights

8.1. Vendox Content: All content on the Service, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Vendox or its content suppliers and is protected by Nigerian and international copyright, trademark, and other intellectual property laws.

8.2. User Content: You retain ownership of any content you submit, post, or display on or through the Service ("User Content"). By submitting User Content, you grant Vendox a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with the Service and Vendox's (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels.

8.3. Trademarks: The Vendox name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Vendox or its affiliates or licensors. You must not use such marks without the prior written permission of Vendox.

9. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at https://vendox.club/privacy-policy to understand our practices regarding the collection, use, and disclosure of your personal information.

10. Disclaimers and Limitation of Liability

10.1. Disclaimer of Warranties: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VENDOX EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. VENDOX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

10.2. Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VENDOX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR VENDORS; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT VENDOX HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

10.3. Maximum Liability: IN NO EVENT SHALL VENDOX'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OR USING THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED UNITED STATES DOLLARS ($100), WHICHEVER IS GREATER.

11. Indemnification

You agree to defend, indemnify, and hold harmless Vendox, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Service, including, but not limited to, your User Content, any products you sell or purchase, and any use of the Service's content, services, and products other than as expressly authorized in these Terms.
• Your violation of any rights of another party, including any Vendors or buyers.
• Your violation of any applicable law or regulation.

12. Governing Law and Dispute Resolution

12.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law principles.

12.2. Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria, 2004, or any statutory modification or re-enactment thereof. The seat of arbitration shall be Lagos, Nigeria. The language of the arbitration shall be English. The number of arbitrators shall be one (1).

12.3. Exceptions to Arbitration: Notwithstanding the foregoing, Vendox reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

13. Termination

13.1. Termination by You: You may terminate your account at any time by contacting Vendox customer support.

13.2. Termination by Vendox: Vendox may terminate or suspend your account and access to all or part of the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

13.3. Effect of Termination: Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Miscellaneous

14.1. Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Vendox regarding the use of the Service.

14.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3. Waiver: No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Vendox to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

14.4. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Vendox's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. Vendox may freely assign or transfer these Terms without restriction.

14.5. Headings: The headings in these Terms are for convenience only and have no legal or contractual effect.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Vendox 8 Road 2 Association Estate, Mowe, Ogun, Nigeria Email: support@vendox.club